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Part 1: Updating Communication Preferences

Step 1: Access the UHC Online Member Portal

  1. Open your preferred web browser.
  2. Navigate to the UHC Online Member Portal's official website:

Step 2: Log In to Your Account

  1. Locate and click on the "Login" or "Sign In" button, usually found at the top right corner of the page.
  2. Enter your username and password in the respective fields.
  3. Click on the "Login" or "Sign In" button to access your account.

Note: if you are unable to sign into your UHC Member Portal, please click here.

Step 3: Navigate to Communication Preferences

  1. Once logged in, look for a section or tab labeled "My Account" in the top right corner.
  2. Within this section, find and click on "Communication Preferences".

Step 4: Click on the Blue Drop-Down Arrows

  1. You will now see various communication options, such as "Paperless Settings for Required Communications," "Notifications and Reminders," and more.
  2. Click on the blue drop-down buttons to the right of these headings to update your preferences.

Step 5: Update Your Information

  1. Under each heading, you can select which messages you would like to receive communications for
  2. Under Notifications and Reminders, you can choose to be notified regarding "Benefit and plan information", "Claims billing and payments", "Healthcare reminders", and "Programs and services"
  3. Click the drop-down menu for each section to choose your communication preference.
  4. Once finished, click the "Enroll" button at the bottom of the page.

Step 6: Repeat This Process for Every Heading

  1. We recommend clicking on each heading to ensure you are not missing out on any key communications from your health plan.

Step 7: Confirm Changes Were Saved

  1. It's a good practice to navigate back to the "Communication Preferences" section after a few moments to ensure that your changes have been saved correctly.

Step 6: Log Out

  1. Once you've confirmed your changes, locate and click on the "Logout" or "Sign Out" button, usually found at the top right corner of the page, to securely exit your account.

Part 2: Updating Email Address and Phone Number 


Step 1: Click "If not, update now"

  1. To update your email address, choose the "If not, update now" option in the upper left corner. 



Step 2: Input Desired Email

  1. Input the desired email address for receiving notifications and press "Save" when done. 


Step 3: Repeat for Phone Number

  1.  Follow the same process to update your phone number. Make sure to read the texting terms of use if prompted. 


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