Pandemics along with the infection also bring in a host of problems including social and economic challenges. Individuals might feel overwhelmed and may struggle to manage problems. Simple problem-solving strategies described below may be helpful.

Steps

Introduce problem-solving techniques as a way to find solutions by themselves with some support

Ask the person to identify their problems and amongst them the most bothersome problem.
Once identified, ask the person to list out all possible solutions
Help them to choose one or two appropriate solutions and ask them to try out

Make an appointment for the next visit where they can share the experience of trying these solutions
 

 If the problems are unlikely to be resolved, help the person to recognize that the problem might  not go away and the person needs to think of ways to reduce the problems.

References

https://www.mohfw.gov.in/pdf/COVID19Final2020ForOnline9July2020.pdf