Welcome to your detailed guide on obtaining a free phone and service plan! This guide is designed to help you navigate through the Lifeline program—a federal initiative that provides reduced-cost phone service to eligible households.

Let's get started on your journey towards staying connected with affordable and reliable phone service!

Step 1: Verify Lifeline Eligibility

Lifeline, a federal initiative, is dedicated to making phone and internet services more accessible and affordable for low-income families. Through this program, eligible households can receive monthly discounts of up to $9.25 ($34.25 on tribal lands), ensuring that essential communication services remain within reach for all. 

To find out if you qualify for Lifeline benefits, click here!

Step 2: Apply for Lifeline

Once you have successfully confirmed your eligibility, you will need to apply for Lifeline benefits. 

  • To apply online, click here and follow the instructions provided

Step 3: Find a Phone Provider Near You

Once you have successfully applied for Lifeline, you will need to find an eligible phone provider near you to receive your benefit.

Step 4: Receive New Phone Within 7 Days

Congratulations! After you successfully submit your Lifeline application and connect with a local phone provider, you can expect to receive your new phone within 7 business days. Your smartphone package will include instructions on how to activate your service.

Step 5: Remember to Use Your New Phone Once Per Month

It's important to remember that you need to use your new phone at least one time per month (for a call, text, or internet search). If you fail to do so, your service may be terminated.

Step 6: Re-certify Every Year

Don't forget to re-certify your Lifeline eligibility every year. You should receive a letter of notification from your service provider a few months before re-certification is needed.

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