Guide:


Commure Engage (formerly Rx.Health) is a digital medicine platform for care providers to prescribe automated appointment reminders, directions, apps, surveys, care plans, and health education content at the point of care, via text. 

The Rx.Health platform is accessible through web browsers (we recommend using Chrome). Please use the link below to login: https://platform.rx.health/


Contact us for help and questions at support@rx.health



ONBOARDING PROCESS OVERVIEW:


1.Login: 

A. Go to https://platform.rx.health/ in a web (Chrome) browser.

  1. USERNAME: Input your username (for eg.testuser@rx.health).
  2. PASSWORD: Enter dummy password shared via email


B. Reset password immediately


  1. Reenter the default password provided 
  2. Type in your new password (Note: It should be a minimum of 8 characters, have one upper case character, have at least one number and one special character)
  3. Reenter your new password and click on Submit.


C. Login with the new password created

  1. Enter your USERNAME 
  2. Enter the new password created


D. You can change your password in the future from the Profile tab under the left navigation menu

  1. Select Profile in the left menu and Click on Change password to reset your password after logging in.


2. Prescribing the Colonoscopy Prep DNP:

Dashboard Prescription -

  • On the left hand panel click the custom dashboard tab and select Open for the Gastro Health dashboard 
  • This will take you to the Dashboard Overview. 
  • Prior to making a prescription, search for the patient by (1) MRN, (2) Phone Number, or (3) First OR Last Name, under the search bar to confirm whether or not they received a DNP prescription in the past. 
    • If the patient does not populate onto the dashboard when you search for them, this indicates they have not received a DNP prescription in the past. This is a new patient that is receiving a prescription for the first time. 
      • To make a prescription for this patient, select the 'Prescribe' button at the top right-hand corner
  • The following window will pop up at time of prescription for the Colonoscopy/Endoscopy prescription


  1. Select the correct DNP pathway: Colonoscopy - English/Spanish or Endoscopy - English/Spanish
  2. Select Prep Plan to be prescribed to patient
  3. Enter the patient’s first and last name
  4. Select appointment date and enter the time the patient should ARRIVEbased on the facility they are going to - 1.5 hours prior to the procedure for Lowell General Hospital, 30 minutes prior for Northeast Endoscopy Center. 
    1. For the procedure time DO NOT enter the actual time of the procedure, ONLY the time the patient should ARRIVE to the facility.
  5. Select date of birth of the patient
  6. Enter the patient's MRN number
  7. Enter the patient's mobile phone number
  8. Select specific facility for time before arrival, facility address where patients procedure is planned 
  9. Click prescribe


  • When you search for a patient to confirm if they received a Colonoscopy prep DNP prescription in the past, if the patient populates on the dashboard, and their 'DNP' column reads 'Specific Prep with Language' this is an indicator that they received a prescription. 



3. Prescribing patient education content


  • On the home page, click the education content toggle button 
  • Click on the "education content" button to access our free internal patient education library. Curated, catalogued and searchable content repository for multiple use cases. Includes articles, videos, and printable PDFs with over 200,000 different articles and content. All content is reviewed by a team of medical reviewers, medical content specialists, research librarians, and user experience specialists
  1. Enter key word (disease, procedure, care instructions and more) in the search bar
  2. Click on the "▼" arrow to browse through the content with the article 
  3. Click on the "℞" button to prescribe the module and enter patient's phone number



5. HELP

Click on the help tab in the left navigation menu and use the dropdown to choose between trouble, suggestion and other. Add details that you need help with in the provided free text box


6. Dashboard Capabilities:

  • Custom Dashboard overview columns: 
  1. Patients Name
  2. Patients MRN and Date of birth
  3. Patients phone number
  4. The DNP Pathway that was prescribed to the patient: Colonoscopy or Endoscopy with Specific Prep name and Language
  5. The Date and Time of DNP prescription
  6. The patients Appointment date ( For the Colonoscopy or Endoscopy procedure)
  7. NPS score shared by patients after end of the program


  • Under patient details, you can view patient demographics at the top along with the Messages, Survey, Notes, and Pathways tabs 
  • To track all the messages that were already sent to the patient, as well as all the messages queued to be sent including the date and time stamps click on the Messages tab. The messages that were sent out are at the bottom of the page, the messages that are queued to be sent are towards the top. The sequence of messages that are to go out are in reverse chronological order.



  • To generate a note pertaining to the patients chart you are in, click on the Notes tab, enter your note in the free text box, and click save note - for internal use amongst users of the Prescription Universe Platform. 

  • To cancel a prescription, or make updates to the information entered at the time of prescription, select the pathways tab
    • To cancel the prescription, you must cancel ALL the rules that are listed under the Pathways tab - click on the cancel button, and then the check mark. The pathways should then state ' Cancelled'



  • To update the patients Appointment date or time (time patient should arrive to the facility) - Locate the DNP that is mentions the procedure name and the language the prescription is in. For ex: Colonoscopy - Spanish or Endoscopy - English.  Click on the Update button, and enter the correct information in the pop box, and click the update button (bottom left corner)