The following messages indicate 'yes' was selected for all the medication variables at the time of prescription. If 'no' is selected for a medication variable at the time of prescription, the relevant medication instructions will not be sent as part of the message.


Sent Immediately

EP Program Introduction Video


1 day later after the prescription 9 am: Please note - 'None' will be replaced with any free text medication instructions that are entered at the time of prescription. If nothing is entered, the space will be blank

ICD Implant Procedure Video



10 days before the procedure at 5 PM (Appt Reminder message)


  • Triggered if replied 1


  • Triggered if replied 2


9 days prior to procedure at 9am, expires



7 days before the procedure at 9am, expires



7 days before the procedure at 5 PM (Appt Reminder message)

  • Triggered if replied 1


  • Triggered if replied 2



5 days prior to procedure at 9AM

Medication Prep Instructions


3 days prior to procedure at 9AM, expires



3 days before the procedure at 5 PM (Appt Reminder message)


  • Triggered if replied 1

  • Triggered if replied 2


2 days prior to procedure at 9AM



1 day prior to procedure at 9AM

Medication Prep Instructions


1 day prior to procedure at 12PM

How to Prepare for Your Procedure 


Day of procedure 5pm

Post-Procedural Care Instructions


1 day post procedure at 9am

Tips After Returning Home


6 days after the procedure at 9am

Post-Procedural Care Instructions 

Remote Monitoring of Cardiac Electronic Implants



2 days before the follow-up appointment 9AM

Patient Experience Survey 


Triggered if replied 8