The following messages indicate 'yes' was selected for all the medication variables at the time of prescription. If 'no' is selected for a medication variable at the time of prescription, the relevant medication instructions will not be sent as part of the message. 


Sent Immediately:

EP Program Introduction Video


Sent- 1 day later after the prescription 9 am: Please note any free text medication instructions that are entered at the time of prescription will show up under 'Hi Riley Test'. If this space is left blank, nothing will populate in space as shown below

Pre-operation Medication Instructions

ICD Implant Procedure Video


Sent- 1 day after the prescription 5 pm


Sent- 22 days before the procedure at 9 AM


Sent- 11 days before the procedure at 9 AM: Please note ' None' will be replaced with any free text medication instructions that are entered at the time of prescription. If this space is left blank, this message will not be sent to the patient 




Sent- 10 days before the procedure at 5 PM


  • Triggered if replied 1

  • Triggered if replied 2



Sent- 9 days prior to procedure at 9AM


Sent- 7 days prior to procedure at 9AM


Sent- 7 days before the procedure at 5 PM


  • Triggered if replied 1

  • Triggered if replied 2



Sent- 6 days prior to procedure at 9AM

Pre-operation Medication Instructions


Sent- 5 days prior to procedure at 9AM

Pre-operation Medication Instructions


Sent- 4 days prior to procedure at 9AM


Sent- 3 days prior to procedure at 9AM


Sent- 3 days before the procedure at 5 PM


  • Triggered if replied 1

  • Triggered if replied 2



Sent- 2 days prior to procedure at 9AM


Sent- 1 day prior to procedure at 9AM


Sent- 1 day prior to procedure at 12PM

Learn about how to be ready for your surgery


Sent- Day of procedure at 5pm

Atrial flutter post-procedural instructions


Sent- 1 day post procedure at 9AM


Sent- 1 day post procedure at 5PM

Post-procedural care video 

Catheter ablation care 


Sent- 2 days post procedure at 9AM


Sent- 2 days before the follow-up appointment at 9AM

Patient experience survey


  • Triggered if replied 8



Sent- 5 months post procedure at 9AM


Sent- 11 months post procedure at 9AM