Welcome to this step-by-step tutorial for accessing and navigating your United Healthcare Health Plan of Nevada Medicaid (UHC HPN Medicaid) Online Member Center. This tutorial will guide you through the process of creating an account, setting up your One Healthcare ID, and managing your contact information and communication preferences. 

If you have any additional questions or need assistance at any point, contact the toll-free number: 

1-800-962-8074. Support is available Monday through Friday from 8 AM to 5 PM. 



Step 1: Accessing the Medicaid Online Member Center 

1.1 Open your web browser and type in the following URL: https://myhpnmedicaid.com. You can click on the provided link or type it into your browser's address bar.



Step 2: Creating Your Account 

2.1 Once on the member portal page, locate the "Sign In" button in the upper right-hand corner and click on it. 




2.2 On the sign-in page, you may need to click the "OK" button to start the account creation process. 




2.3 You will be redirected to the registration page. Click on the "Get a HealthSafe ID" button to proceed. 


2.4 Enter the following details from your Medicaid ID card: 

  • Member ID or Social Security Number
  • First name 
  • Last name 
  • Date of birth 

Complete all the required highlighted fields and click "Continue" 





Step 3: Setting Up Your One Healthcare ID 

3.1 After submitting your registration information, you will be directed to set up your One Healthcare ID. The page should look like this: 




3.2 Next, set up a confirmation method. This will allow UHC HPN to keep your account secure.

3.3 Choose "Text Message" or "Phone Call" from the drop-down menu. Then, input your phone number in the field below.


Step 4: Signing Into the Online Member Center 

4.1 Click the "Continue to Account" button at the bottom of the page.


4.2 You might encounter a preference warning or notification. If you haven't set your preferences, this will guide you through the process. Click "Continue" to proceed to the contact preferences page. 




To learn how to update your communication preferences, or change your contact information within the member portal, click here.


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