Prescription Universe (RxU) Onboarding Guide- ALL4IBD at Cleveland Clinic Toolkit


Prescription Universe (RxUniverse) is a digital health automation platform for care providers to prescribe appointment reminders, directions, apps, surveys, care plans, and health education content at the point of care.

The RxUniverse platform is accessible through web browsers: https://prescriptionuniverse.org


Contact for help and Questions: support@rx.health


Onboarding Process Overview


1. Login:


  • The Rx.Health team will create the required login accounts to access the Prescription Universe platform. 
  • A confirmation email with login credentials will be sent to the user along with the default password. 
  • Please use https://prescriptionuniverse.org in a web browser (we recommend Chrome) to log in.
  • Input your username and default password. You will be prompted immediately to reset the password.


A. Reset the password immediately.Upon reset of the password

  1. Enter the username (your email) provided for initial login.
  2. Type in your new password for login (Note: It should be a minimum of 8 characters, have one uppercase character, have at least one number, and one special character) and click on "Submit". 


Reset password

  1. You can reset your password from the login page. or 
  2. Email support@rx.health or 
  3. Reset from the "Profile" tab in the platform



B. Login with the new password created:


  • Enter your username (1) and new password (2), created.

  • Select Profile in the left Column and Click on Change password (1) to reset your password after logging in.


2. Customize the toolkit.


Select pathways as favorites:


Under the "All" tab on the home page

  1. Use the search bar to find appropriate apps by name or specialty.
  2. Add apps/assets to my toolkit for quick access by clicking the "❤️" – this will move them into the “My Toolkit”.
  3. Click on the "Rx" button to prescribe the PAT pathways.


3. One-to-One Prescription from the Platform


List of assets curated for the ALL4IBD program 


A. ALL4IBD at Cleveland Clinic - Enrollment form:


1. Enter the patient's MRN number.

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the type of IBD (Ulcerative colitis or Crohn's disease)

6. Select the date of birth from the drop-down menu

7. Optional: check the box to enter the mobile phone number of the caregiver; So they will receive the same instructions as the patient

8. Click Prescribe


B. ALL4IBD at Cleveland Clinic - Baseline survey nudge:


1. Enter the patient's MRN number

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the date of birth from the drop-down menu

6. Optional: check the box to enter the mobile phone number of the caregiver, so they will receive the same instructions as the patient

7. Click Prescribe



C. ALL4IBD- Digital readiness tool:

1. Enter the patient's MRN number

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the date of birth from the drop-down menu

6. Optional: check the box to enter the mobile phone number of the caregiver; so they will receive the same instructions as the patient

7. Click Prescribe



4. How to Send General Patient  Education Content:



1. Click on the education content toggle button. This will show the full searchable library of education tools.

2. Simply search for the topic as you would in any search engine.

3. Prescribe the desired educational content (sent as a URL link) to a patient’s phone as you normally would.


6. How to Submit a Help Request:


1. Click on the "Help" button on the left-hand panel

2. Select the query type (Troubleshoot, Suggestion, or Other)

3. Fill in a short description of the query



Onboarding Checklist

1. Login successful

2. Change the default password

3. Search IBD educational content and prescribe it to yourself

4. Prescribe each asset to your device

5. Review Survey and patient entry points

6. Dashboard onboarding for monitoring IBD patients

7. YOU’RE A PRO