Prescription Universe User Guide - ALL4IBD at Cleveland Clinic

Prescription Universe (RxU) Onboarding Guide - ALL4IBD at Cleveland Clinic

Prescription Universe (RxUniverse) is a digital health automation platform that allows healthcare professionals to prescribe appointment reminders, directions, apps, surveys, care plans, and health education content at the point of care.

This web browser provides access to the RxUniverse platform: https://prescriptionuniverse.org

For assistance and questions, please contact support@rx.health.

Onboarding Process Overview

1. Login:

The Rx.Health team will set up the login accounts needed to access the Prescription Universe platform.
A confirmation email with login credentials, as well as the default password, will be sent to the user.
To log in, please visit https://prescriptionuniverse.org in a web browser (we recommend Chrome).
Enter your username and password. You will be prompted to reset your password right away.

A. Reset your password immediately. Upon reset of the password

Enter the username (your email address) that was provided during the initial login.
Type in your new password for login (Note: It should be a minimum of 8 characters, have one uppercase character, have at least one number, and one special character) and click on "Submit".

To change the password at a later time or if you forget the password

You can reset your password from the login page, by clicking on "Forget password". (or)
Email support@rx.health (or)
Reset from the platform's "Profile" tab

B. Login with the new password created:

Enter your username (1) and new password (2), created.

Select Profile in the left Column and Click on Change password (1) to reset your password after logging in.

2. Customize the toolkit:

Select pathways as favorites:

On the home page, click the "All" tab (You are typically provided a customized "My toolkit", then this step is not required)

Use the search bar to find appropriate apps by name or specialty.
Add apps/assets to my toolkit for quick access by clicking the "❤️" – this will move them into the “My Toolkit”.
Click on the "Rx" button to prescribe the PAT pathways.

3. One-to-One Prescription from the Platform:

List of assets curated for the ALL4IBD program

A. ALL4IBD at Cleveland Clinic - Enrollment form:

1. Enter the patient's MRN number.

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the type of IBD (Ulcerative colitis or Crohn's disease)

6. Select the date of birth from the drop-down menu

7. Optional: check the box to enter the mobile phone number of the caregiver; So they will receive the same instructions as the patient

8. Click Prescribe

B. ALL4IBD at Cleveland Clinic - Baseline survey nudge:

1. Enter the patient's MRN number

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the date of birth from the drop-down menu

6. Optional: check the box to enter the mobile phone number of the caregiver, so they will receive the same instructions as the patient

7. Click Prescribe

C. ALL4IBD- Digital readiness tool:

1. Enter the patient's MRN number

2. Enter the patient’s mobile phone

3. Enter the patient's email address

4. Enter the patient’s first and last name

5. Select the date of birth from the drop-down menu

6. Optional: check the box to enter the mobile phone number of the caregiver; so they will receive the same instructions as the patient

7. Click Prescribe

4. How to Send General Patient Education Content:

1. Click on the "education content" toggle button. This will show the full searchable library of education tools.

2. Simply search for the topic as you would in any search engine.

3. Prescribe the desired educational content (sent as a URL link) to a patient’s phone as you normally would.

5. Custom Dashboard:

Cleveland Clinic ALL4IBD Dashboard:

Step 1:

Click on "Custom Dashboard" to view all the dashboards.
Please choose the Cleveland Clinic ALL4IBD Dashboard.

Step 2:

1. Enrollment Status: It can be used to search one or multiple different enrollment statuses and type in the patient lists. It's reflected in the 6th column under Patient Enrollment Status.

a) Not clicked - If the prescribed patient does not click on the survey, the Enrollment status appears as Not clicked

b) Clicked - If the Prescribed patient clicks on the survey and fills up the 1st page of the survey to fill the survey, the Enrollment status appears as clicked

c) Opted Out - If the enrolled patient fills in the initial survey for eligibility and does not Consent after reviewing the e-consent is shown as Opted Out

d) Ineligible - If an enrolled patient fills out the initial survey for eligibility and does not fulfill the required criteria to be eligible to be part of the program, they are shown as Ineligible.

e) Eligible -If an enrolled patient fills in the initial survey for eligibility and fulfills the required Criteria to be eligible to be part of the program is shown as Eligible.

f) Filled e-consent - Once the patient is eligible for the survey after filling the initial survey and giver e-consent will be shown as a Filled e-consent.

g) Filled baseline survey - After filling e-consent, the patient can fill in the baseline survey to collect more information on the IBD status of the patient. Once the patient fills in these surveys the status is shown as a Filled baseline survey.

2. Enrollment Type: It shows different channel by which patients gets enrolled in the program - Bulk Prescription, Text to enroll, One to One. It's reflected in the 6th Column under the Enrollment type. It can be used to search patients based on prescription type.

a) Bulk Prescription - It's done from the RxU Platform where the patient gets enrolled by getting prescribed for a toolkit created for the facility

b) Text to Enroll -

c) One-to-one -

3. Cleveland Clinic ALL4IBD Dashboard:

It has a check box with Patient Details (Name, MRN and date of birth, Phone number, and Email address), Type if IBD patient is enrolled/suffering from, Treating physician name, Patient Enrollment status, Enrollment Type, Digital readiness, Gift card received status, Prescription Date, Gift card detail manual, Alerts.

a) Patient Details: These are mentioned in the first three columns with the Patient's name in the first column, the Patient's Hospital MRN number with Date of birth details in the second column, and the Patient's Email with the Phone number in 3rd Column.

b) IBD type is mentioned in the 4th Column which is selected at the time of prescription from the EHR.

c) Physician involved selected during prescription from EHR gets reflected in the 5th Column.

d) Survey details with Patient enrollment status, Enrollment Type, Digital readiness, and Prescription Date, and the alerts will get reflected in consecutive columns.

e) Gift card drop-down option with a gift card received column option is shown in the 9th and 11th Column.

4. Prescribing from the dashboard:

1. Select the clinical Pathway

2. Enter the patient’s mobile phone

3. Enter the patient’s first name

4. Enter the patient’s last name

5. Enter the patient's MRN number.

6. Select the Date of birth as per month, date, and year

7. Enter the patient's Email address

8. Click Prescribe to start a digital program for the patient.

5. Patient details review from the dashboard:

Click on patient details to review more details from the dashboard to view - Messages received by patients with replies, Survey details filled in by the patients and consent, and Patient notes entered by the care team.

Messages Received and replied to by patients: